FAQs
Below is a list of questions we get frequently. Don't see your question? Ask us your question using the form at the bottom of the page and we'll get back to you as soon as possible.
Appointment
Usually, just your time. If you do not have dental insurance, we offer a complimentary full set of X-rays & a comprehensive exam. If you will be using dental insurance, the amount you pay is based on your insurance plan. MOST insurances pay 100% for the first visit. Our team members would be more than happy to check your benefits for you.
Yes, same day appointments are available to patients in pain. We do encourage you to call us, rather than walking in, so you can avoid a wait and secure a dedicated appointment time.
Contact the office so that we can assist you with coordinating another appointment. A phone call is the most efficient way, but you may also text, or email us.
Because we haven’t met you (or your teeth yet), it is difficult for us to guarantee a cleaning on your first visit. However, we can guarantee a complementary professional polishing of your teeth on your first visit.
If you are a current patient here, our oral surgeon already has access to your dental records & a front office team member can assist you with scheduling an appt. If you are not a patient here, you have two options:
(1) Schedule a first visit with our general dentist, so we can obtain all your dental records, then we can coordinate an appt with the oral surgeon.
(2) If you already have a general dentist that you see & they recommended you see an oral surgeon, just ask them for a written referral & give them permission to share your X-rays with us. We’ll do the rest.
It is ideal to arrive 10-15 minutes early to give you time to read & fill out your welcome packet.
The first appointment averages 1 hour or less. If you choose to proceed with any treatment the same day, this will of course lengthen the time. Any of our team members can let you know how much additional time will be added, based on the treatment you are doing.
Photo ID if you are 18 years or older & your dental insurance information if you have not already provided it to us.
We gather most of your information beforehand, so that we are prepared for your first visit & any questions you may have. This includes having a breakdown of any insurance benefits you may have.
This depends on what procedure(s) you’re coming in for. We have an assortment of dental professionals on staff who specialize in different areas of dentistry. A general dentist will see you for your first visit & restorative treatment like fillings, crowns, bridges, etc. If you're coming in for a cleaning, you will see one of our hygienists. We also have specialists who tend to our patients that need/want specialty dentistry.
We do our best to accommodate both your evaluation and treatment on the same day. However, there are certain circumstances in which a separate appointment is necessary. We want to make absolutely sure our hygienists perform to the highest standards and give each guest the time and attention they deserve. We also prefer for our guests to be seen by the same hygienist to ensure consistency within their treatment. For this reason it is important that schedule our guests carefully and we cannot guarantee your cleaning or treatment will be on the same day as your evaluation. However, our front office staff will always do everything they can to accommodate our guests’ busy schedules.
It's no secret that COVID shifted the world. While we've overcome many challenges presented by COVID, we are now tackling what we consider the aftershock. Your patience and loyalty is much appreciated. A 3rd Barsoum Dental is currently under construction. We believe this expansion will benefit our guests and increase appointment availability.
Payment/Insurance Questions
We take all PPO insurance companies. While we are not providers for HMO or Medical/Dentical, we have competitive prices and can offer a complimentary exam & X-rays so you know what treatment you may need.
We accept Care Credit & typically offer 12 month payment plans with them, interest free!
We accept Cash, Check, Visa, Mastercard, Discover, American Express, Care Credit & Flex/Health Savings accounts (FSA/HSA) typically provided by your employer.
Knowing is half the battle. We would suggest coming in for a complimentary exam & x-rays. This will give you the opportunity to find out what dental treatment you may need & discuss all financial options with one of our treatment coordinators.
Insurance is a great way to help minimize your out-of-pocket expense, but it does not usually eliminate it. Insurance companies pay towards your dental services at predetermined percentages and the patient is then responsible for the difference. These percentages are typically negotiated by the employer the plan is through. Or, if you have an individual plan, you were likely offered a variety of coverage and selected the one that suited you best.
Since we do not work for your insurance, rather we work with them, we cannot guarantee benefits or payment on their behalf. Our staff has an abundance of experience working with insurance companies and puts in a great effort to provide you with an accurate estimate of insurance benefits. We do suggest obtaining a pre-determination/pre-authorization from your insurance company, this allows us to see if your plan has any unexpected restrictions or guidelines that may apply.
No, integrity is a core value at our practice. Instead, we have skilled treatment coordinators available to help you maximize your dental insurance benefits appropriately and minimize your out-of-pocket expense.
Contact us as soon as possible and provide us with the new insurance information.
We verify your dental insurance coverage and benefits, but it is also best to let us know that you've seen another dentist. Sometimes they have pending claims, that will not be visible to us. You can also check the details of your insurance plan online or using their automated phone system.
The best way to determine the cost of a procedure is to have a treatment coordinator put together a treatment plan for you. This can only be done for patients of record. Treatment plans reflect insurance fees, coverage, and take any restrictions into consideration.
General Questions
Yes
Yes
Usually, yes. However, your oral health, as well as your overall health (including baby’s), is our highest priority. It is important to coordinate this with your OBGYN. They are accustomed to corresponding with dental offices & usually have a dental clearance form readily available in their office. If not, we would be more than happy to provide you with one.
Let us know and we can provide you with a prescription. If you aren’t sure, we’d be more than happy to contact your medical doctor.
Yes
Treatment Questions
We take digital X-rays, which require very little radiation
The hygienist's availability does not always coordinate with your first visit, which is primarily used to establish you as a patient by obtaining all necessary records. While we cannot guarantee a complete cleaning at the first visit, we can offer a complimentary polish, which removes soft plaque above the gum line & gives you that squeaky clean feel, and then bring you back in for a full-service cleaning.
Yes! We have an orthodontist that does traditional braces, clear bracket braces, as well as Invisalign, all here in the same office
Yes
Yes, we have two specialists that can do extractions: our periodontist and our oral surgeons.
Yes, we have a periodontist that places implants for our patients, here in our office.