FAQs

Below are some of the most frequently asked questions patients have about dentistry and oral health issues.  If you have any other questions, or would like to schedule an appointment, we would love to hear from you.

Types of FAQs
Appointments
Payment/Insurance
General
Treatment

Appointments

How much is my first visit going to cost me?

Usually, just your time. If you do not have dental insurance, we offer a complimentary full set of X-rays & a comprehensive exam. If you will be using dental insurance, the amount you pay is based on your insurance plan. MOST insurances pay 100% for the first visit. Our team members would be more than happy to check your benefits for you.


Can I schedule a first appointment just for a cleaning?

Because we haven’t met you (or your teeth yet), it is difficult for us to guarantee a cleaning on your first visit. However, we can guarantee a complementary professional polishing of your teeth on your first visit.


How do I schedule an appointment with an oral surgeon?

If you are a current patient here, our oral surgeon already has access to your dental records & a front office team member can assist you with scheduling an appt. If you are not a patient here, you have two options:
(1) Schedule a first visit with our general dentist, so we can obtain all your dental records, then we can coordinate an appt with the oral surgeon.
(2) If you already have a general dentist that you see & they recommended you see an oral surgeon, just ask them for a written referral & give them permission to share your X-rays with us. We’ll do the rest.


Do I need to arrive early for my first appointment?

It is ideal to arrive 10-15 minutes early to give you time to read & fill out your welcome packet.


How long will my first appointment last?

The first appointment averages 1 hour or less. If you choose to proceed with any treatment the same day, this will of course lengthen the time. Any of our team members can let you know how much additional time will be added, based on the treatment you are doing.


What do I need to bring to my first appointment?

Photo ID if you are 18 years or older & your dental insurance information if you have not already provided it to us.
We gather most of your information beforehand, so that we are prepared for your first visit & any questions you may have. This includes having a breakdown of any insurance benefits you may have.


Who will provide my dental care?

This depends on what procedure(s) you’re coming in for. We have an assortment of dental professionals on staff who specialize in different areas of dentistry. A general dentist will see you for your first visit & restorative treatment like fillings, crowns, bridges, etc. If your coming in for a cleaning, you will see one of our hygienists. We also have specialists who tend to our patients that need/want specialty dentistry.


Payment/Insurance

What insurances do you accept? (Do you take HMO, Medical/Dentical)

We take all PPO insurance companies. While we are not providers for HMO or Medical/Dentical, we have competitive prices and can offer a complimentary exam & X-rays so you know what treatment you may need.


Do you offer payment plans?

We accept Care Credit & typically offer 12 month payment plans with them, interest free!


How do I pay for treatment?

We accept Cash, Check, Visa, Mastercard, Discover, American Express, Care Credit & Flex/Health Savings accounts (FSA/HSA) typically provided by your employer.


I can’t afford dental care right now. What should I do?

Knowing is half the battle. We would suggest coming in for a complimentary exam & x-rays. This will give you the opportunity to find out what dental treatment you may need & discuss all financial options with one of our treatment coordinators.


General

Do you treat children?

Yes


Are you accepting new patients?

Yes


I'm pregnant, can I come in for a cleaning?

Usually, yes. However, your oral health, as well as your overall health (including baby’s), is our highest priority. It is important to coordinate this with your OBGYN. They are accustomed to corresponding with dental offices & usually have a dental clearance form readily available in their office. If not, we would be more than happy to provide you with one.


What should I do if I require premedication?

Let us know and we can provide you with a prescription. If you aren’t sure, we’d be more than happy to contact your medical doctor.


Are your offices accessible to patients with disabilities?

Yes


What are your hours?

Monday: 8:30AM–5:30PM
Tuesday: 8:00AM–5:00PM
Wednesday: 9:00AM–6:00PM
Thursday: 9:00AM–6:00PM
Friday: 8:00AM–5:00PM
Saturday: 8:00AM–1:00PM
Sunday: Closed


Treatment Questions

What kind of X-rays do you take?

We take digital X-rays, which require very little radiation


Do you do same day cleanings?

The hygienist's availability does not always coordinate with your first visit, which is primarily used to establish you as a patient by obtaining all necessary records. While we cannot guarantee a complete cleaning at the first visit, we can offer a complimentary polish, which removes soft plaque above the gum line & gives you that squeaky clean feel, and then bring you back in for a full-service cleaning.


Do you do braces (Orthodontics)?

Yes! We have an orthodontist that does traditional braces, clear bracket braces, as well as Invisalign, all here in the same office


Do you do root canals?

Yes. For your convenience, Dr. Edalat/Magar are specialists that do root canals for our patients


Do you do regular extractions & wisdom extractions?

Yes, we have two specialists that can do extractions: our periodontist and our oral surgeons.


Do you do implants?

Yes, we have a periodontist that places implants for our patients, here in our office.


Testimonials

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Office Locations

  • Upland
  • 258 East 9th Street
  • Upland , CA
  • 91786
  • Map & Directions
  • Call: 909-920-5222
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